The following terms and conditions constitute a legally binding contract (this "Agreement") between you ("you" or "your") and Printful (as defined below) governing any use you make of the printful.com website ( the "Site") and the services available on or on the Site (taken together with the use of the Site, the "Services"). If you live in North America or elsewhere, except in the European Economic Area, "Printed" means Printful, Inc., a Delaware corporation. If you live in the European Economic Area, this Agreement is between you and Printful Latvia AS, address Ojāra Vācieša iela 6B, Riga, Latvia, LV-1004, a subsidiary of Printful, Inc. We will refer to Printful and all its subsidiaries and affiliated companies collectively as "Printful", "we", "our", "us", etc. Printful is a print-on-demand company for companies that want to outsource the print and delivery component. White label forms and dropship products ("Products") directly for you and your customers ("Customers").
If you use our Services only for your personal use, you are considered a "User". If you use our Services to execute orders or deliver Products to third parties (including Customers), you are considered a "Merchant".
NO MATTER WHETHER YOU ARE A USER OR MERCHANT, SECTION 17 OF THIS AGREEMENT REQUIRES ALL DISPUTES (AS DEFINED BELOW) TO ARISE OR RELATED TO THIS AGREEMENT WILL BE RESOLVED BY ARBITRATION ON AN INDIVIDUAL BASIS, INSTEAD OF ACTIONS SWORN OR CLASS, EXCEPT OTHERWISE PROVIDED BY SECTION 17. IF YOUR COUNTRY OF RESIDENCE IS IN THE EUROPEAN ECONOMIC AREA, THIS APPLIES TO ANY ACTION YOU MAY WANT AGAINST PRINTING IN THE UNITED STATES.
Once you have confirmed your order, it may not be possible to edit or cancel it. If you want to change some parameters, customer addresses, etc., check if this option is available in your account. We are not required to make such modifications to your order, but we will do our best on a case-by-case basis.
The risk of loss, damage and title of the Products is transferred to you upon delivery to the carrier. It will be your responsibility (if you are a User) or your Customer's responsibility (if you are a Merchant) to file any claim with a carrier for a lost shipment if the carrier's tracking indicates that the Product was delivered. In such case, Printful will not issue any refund and will not resend the Product. For users in the European Economic Area, the risk of loss, damage and title of the Products will pass to you when you or a third party indicated by you have acquired physical possession of the Products.
If carrier tracking indicates that a Product was lost in transit, you or your Customer may file a written claim to replace (or credit to the Member's account) the lost Product in accordance with Printful's Return Policy. For products lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. All of these claims are subject to a printed investigation and at the sole discretion.
We deliver to most places in the world. Will cover shipping costs. Delivery prices are in addition to the Product price and may vary depending on the delivery location and / or the type of Products, and additional charges may be added to the order for remote or hard to reach locations that require special attention. Flat-rate shipping costs are shown on our checkout page; however, we reserve the right to inform you of any additional shipping charges that apply to your specific shipping address.