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Merchandise Delivery Policy

The following terms and conditions constitute a legally binding contract (this “Agreement”) between you (“you” or “your”) and Printful (as defined below) that governs any use you make of the printful.com website ( the “Site”) and the services available on or on the Site (taken in conjunction with your use of the Site, the “Services”). If you live in North America or elsewhere except the European Economic Area, “Printed” means Printful, Inc., a Delaware corporation. If you live in the European Economic Area, this Agreement is between you and Printful Latvia AS, address Ojāra Vācieša iela 6B, Riga, Latvia, LV-1004, a subsidiary of Printful, Inc. We will refer to Printful and all its subsidiaries and companies collectively such as “Printful”, “we”, “our”, “us”, etc. Printful is a print-on-demand company for companies that want to outsource the print and delivery component. Printed white label and dropship products (“Products”) directly to you and your customers (“Customers”).

The Services are offered subject to acceptance without modification of all the terms and conditions contained herein. We also have other policies and procedures including but not limited to shipping, return policy, privacy policy and others. Those policies contain additional terms and conditions, which apply to the Services and are part of this Agreement. YOUR USE OF THE SITE CONSTITUTES YOUR ACCEPTANCE AND AGREEMENT TO BE BOUND BY THIS AGREEMENT. IN ADDITION, BY PLACING AN ORDER FOR PRODUCTS OR SERVICES FROM THE SITE, YOU ACCEPT AND ARE BOUND BY THIS AGREEMENT. If you do not agree to this Agreement, do not use the Site or any other Service.

If you use our Services for your personal use only, you are considered a “User.” If you use our Services to fulfill orders or deliver Products to third parties (including Customers), you are considered a “Merchant”.

REGARDLESS OF WHETHER YOU ARE A USER OR MERCHANT, SECTION 17 OF THIS AGREEMENT REQUIRES THAT ALL DISPUTES (AS DEFINED BELOW) ARISING FROM OR RELATED TO THIS AGREEMENT SHALL BE RESOLVED BY ARBITRATION ON AN INDIVIDUAL BASIS, INSTEAD OF PLACE CLASS, EXCEPT AS OTHERWISE PROVIDED BY SECTION 17. IF YOUR COUNTRY OF RESIDENCE IS IN THE EUROPEAN ECONOMIC AREA, THIS APPLIES TO ANY ACTION YOU MAY DESIRE AGAINST PRINT IN THE UNITED STATES.

Once you have confirmed your order, it may not be possible to edit or cancel it. If you want to change some parameters, customer addresses, etc., check if this option is available in your account. We are not required to make such modifications to your order, but we will do our best on a case-by-case basis.

The risk of loss, damage and title to the Products is transferred upon delivery to the carrier. It will be your responsibility (if you are a User) or your Customer’s responsibility (if you are a Merchant) to file any claim with a carrier for a lost shipment if the carrier’s tracking indicates that the Product was delivered. In such event, Printful will not issue a refund and will not reship the Product. For users in the European Economic Area, the risk of loss, damage and title to the Products will pass to you when you or a third party indicated by you have acquired physical possession of the Products.

If carrier tracking indicates that a Product was lost in transit, you or your Customer may submit a written claim to replace (or credit the Member’s account) for the lost Product in accordance with Printful’s Return Policy. For products lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. All such claims are subject to a paper investigation and at the sole discretion.

We deliver to most places in the world. It will cover the shipping costs. Delivery prices are in addition to the Product price and may vary depending on the delivery location and / or the type of Products, and additional charges may be added to the order for remote or hard-to-reach locations that require special attention. Flat rate shipping costs are shown on our checkout page; however, we reserve the right to inform you of any additional shipping charges that apply to your specific shipping address.

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